Today we publish our new website and an updated graphical
profile. This marks a milestone on our ongoing quest to develop
Paxport as a company. Those of you who attended our customer event
"Paxport Ancillary Revenue Summit" heard in my keynote speech a bit
about how we see the future and what role we are playing in it.
Our vision is to empower our
customers to provide a better travel experience and we look
at doing this by:
- Being a one-stop shop for ancillary services and operational
support, not only tied to the aircrafts but also for destination
services etc. The sales channels and technologies are the same so
there is better efficiency and leverage achieved by using our
platform while having the benefits of our operational integration
and support.
- Closing the loops: Get post-boarding info back from the DCS and
integrating with our customers' CRM systems.
- Integrating our solutions to the booking flow. This has
tremendous effects on conversion.
- Introducing mobile sales channels via smartphones and
tablets
- Integrate with social media
These are a few of the projects that we are looking at in our
Product Management department.
We are constantly developing our portfolio of software and
services. Our model with Software as a Service and Managed Services
concept has proven to be a good way for our customers to get easier
access to new sales channels, develop service inventories,
integrate with own solutions and at the same time get operational
integration all the way through the DCS and to cabin crew
reports.
We will continue to develop our offer further. In the pipeline
right now is a Business Intelligence package where you as a
customer will have online access to data and statistics in an
analysis package to look at Key Performance Indicators and trends
within your ancillary revenue solution from Paxport. We have a
proof of concept project going right now to look at the technology
and after that we will invite a some of our customers to a workshop
about what you would like to see in such a package.
We take your business very seriously and have made initiatives
to develop our service quality in quite a few areas. Last week we
put into production a new support system from Zendesk, which we now
use to collate all customer service cases and support issues. Every
single email to our helpdesk gets a ticket id and regardless of who
responds, the dialogue between us and you as a customer is
preserved. We get statistics on handling times in the helpdesk and
you can also rate the help you got on ticket level, so we can
improve our processes constantly.
We are also looking to extend our office hours, offer more
flexible services and continue to developour API OpenPAX so we can
integrate our solutions with our customers' systems and provide
even better value for money.