At Paxport we believe in customer service and it is therefore
one of our key values. All our staff are committed to deliver at
the highest level to ensure customer satisfaction.
It's not about us, it's about you and this is what you can
expect from us:
We aim to give you highest quality of service that meets
your needs everytime.
Honesty - This includes keeping you informed of
any issues that may arise and seeking answers to your queries.at
all times.
Respect - we respect our customers and recognize
the trust you have put in us chosing Paxport as a supplier.
Communication - we believe communication is the
key to everything. We therefore commit ourselves to proactive
communication and will notify you about changes, upgrades, planned
maintenance and any information regarding our products which is of
value for you.
Feedback - we are always looking for ways to
improve and set new standards and would like to involve you as
much as we can, both in setting standards and giving us
feedback on our performance.
So how do we do it:
We are using Zendesk as our online support system.
Paxport has introduced a new modern online support system. The
system is a ticket handler with functionality that will help out
with the workflow of handling our customer service and also
internal support issues.
The goals with the implementation of a new and modern online
support system are many and the aim is to improve the customer
experience. For instance:
- Creating a more professional support from Paxport where
Paxport's customers can report cases and get automatic answers
immediately and with an id number attached to each case.
- Scalable solution - prepared for larger volumes of
tickets.
- Creating an easy readable knowledgebase (Forum/FAQ) which will
be of use for Paxport customers as well as Paxport's own
support.
We promise to always respond to your questions within 8 working
hours.
Last week we had a prelaunch with the service mail account and
we have now also launched the support mail account. The following
emails will now be connected to the new online support system; support@paxport.se and service@paxport.se .
If you have any questions regarding the new system don't hesitate
to contact the Support team.