The managed services are the foundation for our value
proposition regarding ancillary revenue and enhanced passenger
experience!
Paxport is the expert in Passenger Management, working with tour
operators and airlines, dealing with the complexity of the travel
market and delivering accurate information throughout the chain to
ensure that airport processes become a seamless, well-organized
experience for passengers.
The operation team at Paxport is using various tools in their
daily work, however, Paxport Manager is the core product. Paxport
Manager is powering a versatile service for Passenger Management;
by incorporating system requirements from our customers we have
reach a high level of knowledge and experience.
Developing a software or hardware system on your own is costly and
time consuming. That is why Paxport is so successful in having a
proved and tested solution that actually works. We have over 30
operations specialists working seven days a week. Outsourcing
Managed services to Paxport allow you to create a new ancillary
revenue stream by utilizing the Revenue plus product.
Managed services pre-requisites:
- Access to source booking data.
- Defined business processes of the daily operational
work
- Communication schema to airports, crew offices, third
party suppliers etc.
- Exception management processes e.g. aircraft change
Managed services, configuration:
- Customize import converters to manage XML,CM2-4 or other
consistent formats. Or, establish near real-time integrations with
the reservation system (preferred) to process the booking
data.
- Configure the PNL-generator to comply with the communication
schema.
- Configure report generator to provide operational information
to relevant actors according to their needs
- Build new seat plans including design, seat pitch (according to
LOPA), security regulations, business logic and pricing for
ancillary services (select your seat).
- Define pre-seating needs. Full seating, free seating or
security seating (Passengers with reduced mobility, infants
etc)
- Build dynamic seat zones if applicable. Paxport's advanced
dynamic seat zones enable airlines to cater for various meal zones
and / or class zones, and ensures an optimized and operationally
approved seat plan, automatically adjusted according to the current
load factor. Moreover, dynamic seat zones ensures the highest
possible availability to the end consumer when purchasing seats, at
all times during the sales window!
- Define overall business logic and QA procedures for monitoring
and follow ups
- Testing activities throughout the entire network of airport
stations, authorities and suppliers.